Refund Policy
Last updated: June 2026
1. General Policy
Due to the personalised and time-intensive nature of astrology consultations, all fees paid are generally non-refundable once the consultation has been delivered or the report has been prepared. We are committed to providing high-quality, accurate, and detailed consultations. If you have concerns about your consultation, please contact us directly and we will do our best to address them.
2. Cancellation Before Consultation
If you wish to cancel your consultation before it has commenced: • Cancellations made more than 24 hours before the scheduled consultation may be eligible for a full refund or credit toward a future consultation. • Cancellations made within 24 hours of the scheduled consultation are generally non-refundable, as preparation work will have already begun. To request a cancellation, please contact us via WhatsApp or email as soon as possible.
3. Rescheduling
We understand that circumstances change. If you need to reschedule your consultation, please contact us at least 12 hours in advance. We will do our best to accommodate a new time that suits you at no additional charge.
4. Exceptional Circumstances
In exceptional circumstances (such as a serious illness or family emergency), we will consider refund or credit requests on a case-by-case basis. Please contact us with relevant details and we will respond with compassion and fairness.
5. Disputes
If you are dissatisfied with your consultation, please contact us at [email protected] before initiating any dispute with your payment provider. We are committed to resolving concerns amicably.
6. Contact
Email: [email protected] WhatsApp (Sri Lanka): +94 71 941 2009 WhatsApp (Saudi Arabia): +966 56 134 7816